Privacy Policy – WME Canada
Last Updated: 29-08-2025
WME Canada (“we,” “our,” “us”) values your trust. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our services, including Microsoft licensing, cloud subscriptions, and IT solutions (collectively, the “Services”).
By using our Services, you agree to this Privacy Policy.
1. Information We Collect
We collect the following types of personal and business information:
- Account Information: name, email, phone number, job title, company details.
- Billing Information: payment details, billing address, tax information (GST/HST, provincial taxes).
- Service Usage Data: subscription details, license activations, and account management data.
- Technical Information: device information, IP addresses, and access logs when using our systems.
- Communications: emails, support requests, and feedback.
2. How We Use Information
We use personal information to:
- Provide Microsoft licensing and subscription services.
- Manage billing, renewals, and account administration.
- Deliver customer support and technical assistance.
- Improve our Services and security.
- Comply with Microsoft licensing terms and Canadian law.
- Send important notices such as service updates, policy changes, and account notifications.
We do not sell personal information to third parties.
3. Sharing & Disclosure
We may share information in the following cases:
- With Microsoft: to process licensing, subscription, and cloud services.
- With Service Providers: trusted partners who support billing, IT infrastructure, or customer service.
- For Legal Compliance: if required by Canadian law, regulation, or court order.
- In Business Transactions: in case of a merger, acquisition, or restructuring of WME Canada.
4. Data Storage & Security
- Data is stored in secure systems, some of which may be hosted by Microsoft within or outside Canada.
- We follow industry-standard safeguards to protect against unauthorized access, disclosure, or misuse.
- Only authorized WME Canada staff and partners have access to personal data on a need-to-know basis.
5. Data Retention
We retain personal information only as long as necessary to provide Services, comply with legal obligations, and resolve disputes. Once no longer required, data is securely deleted or anonymized.
6. Your Rights
Under PIPEDA and applicable provincial laws, you have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Withdraw consent for certain uses (subject to legal or contractual restrictions).
- Request deletion of your personal data, where applicable.
To exercise your rights, contact us at the details below.
7. Cookies & Tracking
Our website may use cookies and similar technologies to:
- Improve site performance.
- Track usage analytics.
- Personalize your experience.
You may disable cookies in your browser, but some features may not work as intended. For more information, consult our Cookie Policy.
8. International Data Transfers
As we partner with Microsoft and other global providers, personal information may be processed outside Canada. We ensure that such transfers are protected by appropriate safeguards in line with Canadian privacy requirements.
9. Children’s Privacy
Our Services are not directed at individuals under the age of majority in their province or territory. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised date.
11. Contact Us
For questions, concerns, or to exercise your privacy rights:
WME Canada
Phone: (888) 307-0133 (Press 1 at the Menu)
Email: info@wmem365azurelicensing.ca
Address: 6-2160 Highway 7, Suite 32, Ontario, Vaughan, L4K1W6, Canada